Armando's Terms & Conditions

My Little Italy in the Heart of Chester's Garden Quarter

Last updated: January 2021

This page (together with the documents expressly referred to on it provides you with information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (“our site”, “Website”) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not order from Armando's, Chester.

These Terms, and any Contract between us, are only in the English language.

For your records, please also print or save these terms and conditions for your future reference.

1. Introduction

  • 1.1 These Terms and Conditions govern your relationship with Armando's., trading as Armando's Chester ("Armando's", "we", "our" or "us"). We are a Sole Trading company with trading address 48 Garden Ln, Chester CH1 4EN

  • 1.2 We operate the Website www.armandos.com

  • 1.3 To contact us, please refer to our Contact Form.

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2. Revisions

  • 2.1 We may update these Terms and Conditions from time to time by posting the updated Terms and conditions on our Website in place of these. The changes will apply to the use of the Armando's Website after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to order from Armando's or use the Armando's Website. If you continue to use the Armando's Website after the date on which the change comes into effect, your use of the Armando's Website indicates your agreement to be bound by the new Terms and Conditions. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. If you do not agree with any of the revised Terms and Conditions please do not order from Armando's.

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3(a) Registration and Use - Retail Customers

  • 3(a).1 To order from Armando's, you are not required to register with us and create an account. We offer a guest checkout route. If you use the guest checkout route you will have to provide us with certain details to be able to complete your order. These include, but are not limited to: your email, your billing and delivery address and your card payment details.

  • 3(a).2 If you decide to register and create an account with us, this will not be a credit account. Payment will be required as part of the checkout process. This account can be set up by following the instructions on the Website.

  • 3(a).3 To register with Armando's you must be over eighteen years of age or.

  • 3(a).4 You must ensure that the details provided by you on registration or at any time are correct and complete.

  • 3(a).5 If you have created an account, you must inform us promptly of any changes to the information that you provided when registering by updating your details when logged in to your account, calling us on 07498073773 or by contacting us using our Contact Form.

  • 3(a).6 If you have not created an account, you must inform us promptly of any changes to the information that you provided when placing your order by contacting us using our Contact Form or by calling us on 07498073773.

  • 3(a).7 The personal and payment details you give to us are governed by our Privacy Policy.

  • 3(a).8 Following your set up of an account, we will email confirmation of your account set up to you. For your records, please print or save this email.

  • 3(a).9 Your use of our site is governed by our User Conditions. Please take the time to read these, as they include important terms which apply to you.

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4. Password and Security

  • 4.1 When you register to use the Website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately. We would also suggest that you also change your password immediately by accessing your account through the Website.

  • 4.2 If Armando's has reason to believe that there is likely to be a breach of security or misuse of the Armando's Website, we may require you to change your password or we may suspend or cancel your account.

  • 4.3 Our use of cookies means that you will remain logged in to your account unless you specifically log out of your account. This facility is provided for your convenience so that items remain in your shopping basket even if you close your browser. If you do not specifically log out of your account, you remain liable for all activities and orders which are submitted to your account. You should therefore only remain logged in to your account if you are sure that it will not be misused by anybody else. We do not advise remaining logged in after you have completed your browsing session if you use a shared computer. Please refer to our Privacy Policy for more details on our use of cookies.

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5. Payment

  • 5.1 You must ensure that Armando's are provided with details of a valid payment method. These include valid credit or debit card details, for example bearing the Mastercard, Visa or American Express symbols.

  • 5.2 Your card details will not be held on our system. More information about data security, including how we process payments, can be found in our Privacy Policy.

  • 5.3 We also offer alternative-to-card payment options during the checkout process, including but not limited to PayPal and Armando's gift cards.

  • 5.4 We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. You agree to compensate us in full against any and all reasonable costs and expenses (including reasonable legal) costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these Terms and Conditions.

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6. Product Purchases

  • 6.1 You must be aged eighteen or over to purchase alcohol from Armando's. If you have ordered alcohol from us and cannot be at home at your selected delivery time, it is your responsibility to ensure that a suitable person aged eighteen or older is there to receive the order. We reserve the right to refuse handing over any alcoholic products if we suspect you are not eighteen years of age.

  • 6.2 You may submit orders for Products by using our online ordering facility on the Website. The facility and our communications to you in relation to any order or contract will be in the English language. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.

  • 6.3 Each Product for which you click 'Add to basket' is added to a Shopping Basket facility. You are given the opportunity to review and amend the contents of the Shopping Basket, including removing items added to the Shopping Basket and amending quantities for each item in the Shopping Basket.

  • 6.4 You will only be able to proceed to checkout (by clicking ‘Proceed to Checkout’ on the Shopping Basket page) once you have: (a) selected whether you want to collect from Armando's or receive a delivery - whichever is applicable, (b) successfully checked that we deliver to your postcode, (c) selected a fulfilment date and time, (d) selected a delivery service and (e) removed any products not available for delivery by the selected delivery service.

  • 6.5 After you have clicked 'Proceed to Checkout', but before you have paid for your purchase, the Website still allows you to review all the Products that you have already ordered from us and return to the store where you can make further amendments to the Shopping Basket.

  • 6.6 No order is accepted from you until our Website displays an order confirmation message. This message is displayed after you complete payment

  • 6.7 Your payment of an order amounts to an offer to enter a Contract to buy the Products from us; you cannot then withdraw or cancel your order except as subject to clause 6.15 below.

  • 6.8 If you place an order by telephone, your order will be accepted (or rejected, as the case may be) verbally by our staff. A contract for our sale of Products to you arises on our acceptance of your order.

  • 6.9 All orders will also be confirmed to you by email.

  • 6.10 Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and for a small subset of Products we do not always know if they will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we will contact you and may offer a reasonable substitute. You may reject that substitute, and you will not be charged for it. If we do not offer a substitute or you reject our substitute, we will remove the both the original Product and the substitute from your order so that you are not charged for them. We will, however, bear no liability for unavailability of Products.

  • 6.11 Subject to clauses 6.13 and 6.14 below, the price that we charge you for the Products will be the price stated by us on the Website prior to you making payment.

  • 6.12 All Products offered by us are subject to seasonal changes in supply levels and supply prices.

  • 6.13 Some of our Products are priced by weight but only hand prepared once after we accept your order (for example, some cheese Products are hand-cut). Where this is the case, we will endeavour to provide the Product as close to the ordered weight as possible. Because these Products are hand prepared, the weight you receive may vary from the weight displayed on the Website at the time of the completion of your purchase. If the weight of the Product delivered to you exceeds the displayed weight, we will not charge you more for the additional weight. If the weight of the delivered Product is below the displayed weight, we will refund you the value of the price difference between the paid for weight and the actual weight. Where a product falls under this category of hand prepared products, we will prominently display relevant information on the Product page.

  • 6.14 Some of our Products (for example, some cheese Products) are not prepared by hand or priced by weight, but will have weight variations between like Products. This is how Armando's receives the Products from our third party suppliers. For these Products we will display an average weight on the Product pages. The weight you receive may vary from the weight displayed on the Website at the time of the completion of your purchase. If the weight of the Product delivered to you exceeds the displayed weight, we will not charge you more for the additional weight. If the weight of the delivered Product is below the displayed weight, we will refund you the value of the price difference between the paid for weight and the actual weight.

  • 6.15 We will fulfil (deliver) an order to you (subject to clause 6.10) unless we receive from you a cancellation of your entire order that we are able to meet. You remain responsible for ensuring that any such cancellation is not only transmitted by you, but received by us. We reserve the right to deliver and charge in full for any order where we cannot meet the cancellation request. Any payments you have made for orders which have been properly cancelled will be re-credited to you. Despite the foregoing, if you are a consumer, then you may also cancel the order in accordance with clause 10.3 below insofar as the order is for non-perishable Products or contains non-perishable Products.

  • 6.16 Despite the above provision, you are entitled to cancel a payment for Products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been fraudulently used, then you should approach your card issuer for re-credit to your card.

  • 6.17 For our retail customers, you warrant that you shall not re-sell any of the Products purchased from Armando's.

  • 6.18 For our retail customers, all prices for Products are inclusive of any applicable VAT at the applicable current rate chargeable in the UK. 

  • 6.19 The prices of our Products do not ALWAYS include delivery fees. Delivery fees MAY be added automatically, where applicable, during checkout depending on the value of the items in your basket, the delivery location, and the delivery service selected by you.

  • 6.20 The images of the Products on our site are for illustrative purposes only, although we have made every effort to display the products accurately. Your Products may vary slightly from those images.

  • 6.21 The packaging of the Products may vary slightly from that shown on images on our site.

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7. Delivery of Products and Inspection by You

  • 7.1 We will fulfil your order based on the fulfilment service you select on the Shopping Basket page. Unless you are collecting your order from our offices, we will deliver your order to the delivery address you confirm during checkout.

  • 7.2 We reserve the right not to deliver to all locations and we will tell you via our postcode checker in the Shopping Basket page whether we deliver to your postcode.

  • 7.3 It is your responsibility to enter a valid and accurate postcode into our postcode checker before you click ‘Proceed to Checkout’ on the Shopping Basket page.

  • 7.4 Armando's reserves the right to charge a delivery fee for orders. Delivery fees will be added automatically, where applicable, during checkout depending on the value of the items in your basket, the delivery location, and the delivery service selected by you. Any delivery fees will also be displayed as a line item on your order email confirmation and on the paper payment receipt you receive with your order.

  • 7.5 Unfortunately, we do not deliver to addresses outside the UK. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK (subject to clauses 7.2 through 7.3).

  • 7.6 You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that you give us instructions to leave your delivery in a safe place, we will not accept liability for the order once we have delivered it to the safe place. In the event that a delivery is stolen from your doorstep or damaged while our delivery person is there, we do not accept liability, and will offer compensation at our discretion.

  • 7.7 We reserve the right to refuse to accept orders from any customer. Considerations of delivery problems may give rise to such a refusal.

  • 7.8 Any changes to your delivery details must be received by us as soon as possible in order for us to try and meet those change requests. You remain responsible for ensuring that any such change is not only transmitted by you, but received by us.

  • 7.9 We endeavour to keep your delivery day the same, but we reserve the right to change it and will tell you if we do so.

  • 7.10 If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.

  • 7.11 We will refund you for incorrect Products (Products that you have not ordered and substitutes for those Products which you have not accepted) or Products which we have not delivered in accordance with these Terms and Conditions. Otherwise our liability in respect of incorrect delivery is limited to the price of the incorrect Products or the Products not so delivered subject as provided in clause 11 below.

  • 7.12 You must inspect the Products at delivery. You must notify us as soon as possible after delivery if you find any defects, by calling us, emailing us or writing to us at the telephone number or address shown on our Website. We will replace or refund you for defective Products. Otherwise our liability is limited as provided in clause 11 below.

  • 7.13 If nobody is home when your order is delivered by one of our courier services, multiple free of charge delivery attempts may be made by the courier. You will receive an email notifying you that the parcel has been handed over to our courier along with an expected delivery date and time. You will be able to track, rearrange and provide additional instructions directly with our courier. If your order includes chilled products, it is your responsibility to be at the designated delivery address on the date and time of delivery. Armando's will not be responsible for the condition of chilled products due to unsuccessful deliveries because you are not at the designated delivery address on the day of delivery.

  • 7.14 Where we deliver using a courier service, we will endeavour to pack products as carefully as possible to ensure no damage or breakage to both packaging and the interior product.

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8. Excluded Services

  • 8.1 It is your responsibility, at your cost, to obtain computer, internet connectivity, telecommunications or other necessary equipment or services to access the Website.

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9. Availability of the Website

  • 9.1 Although Armando's aims to offer you the best service possible, we make no promise that our Website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us using our Contact Form and we will correct the fault as soon as we reasonably can.

  • 9.2 Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our Website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email (armandos-deli.com) or telephone (07498073773).

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10. Cancellation Rights and Refunds

  • 10.1 Armando's may suspend or cancel any accepted order or your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. If we do so, you must stop using Armando's services.

  • 10.2 You can cancel your account with us at any time by informing us in writing. If you do so, we will delete your account. You may, however, choose to continue using Armando's services following this cancellation.

  • 10.3 The suspension or cancellation of your account shall not affect your and/or our rights or liabilities accrued to the date of suspension or cancellation or any orders submitted by you before we received notice of your cancellation, and you will continue to be bound by such orders.

  • 10.4 In the case of non-perishable Products only, our customers who are consumers (being those customers ordering the Products outside of the course of their business or trade) have the right to cancel the order and contract for those Products at any time until the expiry of the 14th day after the date of delivery of the Products by notifying us by telephone (07498073773), email (armandos.deli@yahoo.com) or post (Armando's, 48 Garden Lane, Chester, CH1 4EN). Saturdays, Sundays and public holidays are included in this period.

  • 10.5 In the case of perishable Products, you do not have the right to cancel the order or contract as per the deadlines set out in clause 10.4. However, you have additional rights as set out in clause 11.2, which include both perishable and non-perishable goods.

  • 10.6 We will arrange with you to collect or have you return any such non-perishable goods.

  • 10.7 We will credit your payment card with the price (if any) that you have paid for cancelled products less our reasonable costs in collecting the goods.

  • 10.8 Where we have assessed reasonable costs for the cancelled products, we will be transparent in the costs and agree them up front with you.

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11. Warranties and Armando's Liabilities

  • 11.1 Whilst Armando's tries to ensure that material included on the Website or in any other catalogue or materials is correct, we cannot accept responsibility if, despite our endeavours, this is not the case. Without prejudice to your statutory rights (see clause 12, below), Armando's may correct any inaccuracies and/or errors and we will not be responsible for any such inaccuracies and/or errors or for the results obtained from the use of such information or for any technical problems you may experience with the Website.

  • 11.2 We warrant that the products will be of satisfactory quality and, therefore, if the Products which you purchase from us are faulty or defective you should notify us in accordance with clause 7.14. We will examine the Products and, if the Products are faulty or defective we will replace the faulty or defective Products or refund the price of the faulty or defective Products.

  • 11.3 The warranty in clause 11.2 above does not apply to faults or defects which have been caused by your misuse and/or neglect of the Products or by accidents caused while the Products are in your possession.

  • 11.4 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:

    • 11.4.1 any losses which are not foreseeable by you and us when the contact for the supply and purchase of the products is formed arising in connection with the supply of Products and related services or their use by you;

    • 11.4.2 any losses which are not caused by any breach by us; or

    • 11.4.3 business or trade losses (including, without limitation, loss of profits, loss of goodwill, loss of reputation and loss of business).

  • 11.5 Subject to the provisions of clause 11.6, our entire liability in connection with the contract for the supply and purchase of Products and will not exceed the purchase price of the Products in question.

  • 11.6 Nothing in these Terms and Conditions means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.

  • 11.7 We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, flood, adverse weather, acts of God, strikes, labour disputes, riots, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.

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12. Gift Cards

  • 12.1 The gift card can be used in conjunction with other gift cards.

  • 12.2 The Armando's gift card cannot be redeemed via telephone or mail-order.

  • 12.3 You may only use the Armando's gift card to make purchases on the Armando's website.

  • 12.4 The gift card can be used in conjunction with discount codes.

  • 12.5 You redeem the value of your Armando's gift card by entering your unique gift card code on the checkout pages.

  • 12.6 Redeemed gift cards are applied to the final total order, including VAT and delivery fees.

  • 12.7 The gift card can be used for multiple purchases as long as there is a remaining balance on the card.

  • 12.8 This is an electronic gift card and not a physical gift card. We will not send out any physical gift cards to intended recipients.

  • 12.9 The Armando's gift card cannot be redeemed or exchanged for cash.

  • 12.10 Once purchased, you will receive an individual email for each gift card purchased, which you can forward to the intended recipient(s) for them to use on our website.

  • 12.11 If the Armando's gift card is not used within 12 months of its issue date, the gift voucher will automatically expire at the end of that period.

  • 12.12 The Armando's gift card is like cash. Armando's does not have access to the full gift card code, so these cannot be replaced if they are lost or stolen.

  • 12.13 Top-ups to the card balance are not possible.

  • 12.14 All refunds of goods or services purchased with the Armando's gift voucher will be made in accordance with Armando's Refund Policy. This does not affect your statutory rights.

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13. Discount Codes, Sale Items, Giveaways & Competitions

  • 13.1 Armando's may offer you discount codes as part of promotions, a response to customer complaint, in lieu of a monetary refund for certain products or for any other reason.

  • 13.2 Discount codes are not cheque guarantees, credit or charge cards.

  • 13.3 The discount codes cannot be redeemed via telephone or mail-order.

  • 13.4 You may use the discount codes to make purchases on the Armando's website.

  • 13.5 When you use discount codes on the Armando's website, the value of your code will be deducted on the checkout pages.

  • 13.6 You redeem the value of your discount code by entering your unique voucher code on the checkout pages.

  • 13.7 Discount codes cannot be used to pay for any applicable delivery fees unless the discount specifically covers delivery fees. You will have to pay separately for any applicable delivery fees if the discount code does not cover delivery fees.

  • 13.8 Discount codes can only be used once up to a maximum of the full value of the discount code.

  • 13.9 Only one discount code can be used for any single purchase.

  • 13.10 If the full value of the discount code is not used as part of a single purchase, the remaining value is forfeited by you.

  • 13.11 Discount codes cannot be redeemed or exchanged for cash.

  • 13.12 Discount codes may carry a expiry date. If the discount code is not used within the expiry period, the discount code will automatically expire at the end of that period.

  • 13.13 Discount codes, unless otherwise stated, are not applicable to Delivery Charges, Multibuys, Wholesale Products, Gift Vouchers & Alcohol. 

  • 13.14 All refunds of goods or services purchased with discount codes will be made in accordance with Armando's Refund Policy. This does not affect your statutory rights.

  • 13.15 From time to time, Armando's may put products on sale and sell them to you at a discount. The product page will clearly indicate that an item is on sale and both the previous price (crossed out) and the sale price will be displayed to you.

  • 13.16 Armando's may put products on sale either as part of a general offer or as part of a reduction when items are nearing their use by date.

  • 13.17 Armando's may, from time to time, giveaway products or paraphernalia as part of sales promotions or competitions. Such items will be eligible to be given away as long as they are advertised on our site, irrespective of where else they have been advertised.

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14. Gift Hampers

  • 14.1 We reserve the right to replace items within a gift hamper with similar products in the case that these items are out of stock. We will endeavour to select replacements that are similar in value and in content.

15. Your Statutory Rights

  • 15.1 If you are a consumer (an individual acting outside of the course of your business or trade), there are certain terms implied into your contract with us, which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).

  • 15.2 It is important for you to know that nothing in these terms affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.gov.uk) or Citizens Advice Bureau (www.citizensadvice.org.uk).

16. Applicable Law

  • 16.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law.

  • 16.2 We both agree to the exclusive jurisdiction of the courts of England and Wales.

17. Miscellaneous

  • 17.1 You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

  • 17.2 If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

  • 17.3 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from our contractual relationship with you so that no third party may claim any rights under that contractual relationship (but this shall not affect any right or remedy of a third party which exists or is available apart from that Act).

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18. Allergens

  • 18.1 Individuals that prepare all fresh food listed on our Website may come into contact with wheat, gluten, corn, celery, celeriac, soya, sulphur dioxide, sulphites, milk, seafood (both fish and crustaceans), eggs, fruit, legumes, mustard, sesame seeds and nuts.

 

My Little Italy in the Heart of Chester's Garden Quarter

My Little Italy in the Heart of Chester's Garden Quarter

 

Last updated: January 2021

 

Introduction

When you use Armando's, you trust us with your information. We are committed to keeping that trust and your data safe. That starts with helping you understand our privacy practices.

This privacy policy explains how Armando's collects, shares, and uses your personal information. You’ll also find information about how you can exercise your privacy rights.

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Data Controller & Contact Us

The data controller for the information you provide or that we collect is Armando's of 48 Garden Ln, Chester CH1 4EN UK.

Questions, comments and data requests are welcomed and should be addressed to: Armando's 48 Garden Ln, Chester CH1 4EN

Alternatively, you may contact us using our Contact Form.

The Information We Collect

We may collect and process the following data about you:

  • Information you give to us.

    • You may give us information about you when you set up an account on our site or by corresponding with us by phone, e-mail, using our online contact form or otherwise. This includes information you provide when you create a user account on our site, update your user account on our site, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem to us. The information you give us may include your name, address, e-mail address, phone number, and payment information.

  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

    • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

  • Information we receive from other sources.

    • We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers) and may receive information about you from them.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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How we Use your Information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:

    • Only to collect personal information where it is specifically and knowingly provided by you. For example, we will ask for your name, email, billing address, delivery address and telephone number when you register with us;

    • To review the products you buy on our website to enable us to give you information about products and services that you may be interested in;

    • To keep a record of your emails to us to assist in our management of your account with us.

    • To communicate with you (see section on Contacting You);

    • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

    • To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

    • To notify you about changes to our service;

    • To ensure that content from our site is presented in the most effective manner for you and for your computer.

  • Information we collect about you. We will use this information:

    • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

    • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;

    • To allow you to participate in interactive features of our service, when you choose to do so;

    • As part of our efforts to keep our site safe and secure;

    • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

  • Information we receive from other sources.

    • We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

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The Legal Basis for Processing Your Information

Our main legal basis for collecting and using your personal information as described above is to perform our contract with you, i.e. to make sure you get your order when you want it.

Use of Cookies

Our website uses cookies to store information about visits in order to improve your experience and to allow the website to provide content that is more relevant to you.

Cookies are small text files stored on your computer and used by us each time you visit our website. Cookies are used by the vast majority of websites to provide convenience features that save you time.

We use cookies to:

  • Make our shopping basket and checkout pages work

  • Determining if you are logged in or not

  • Recognise you when you revisit our website if you haven't previously logged out (by storing your password and username in an encrypted format) and thus to continue shopping without logging in again while keeping the contents from your previous visit in your shopping basket

  • Allow you to 'Like' or share pages with social networks like Facebook

  • Count the number of unique and return visitors who use out website

  • Allow Google Analytics to track, on an anonymous basis, how people have reached our website (e.g. from a search engine), which allows us to make our marketing more efficient and put more money into developing our services

We do not use cookies to:

  • Collect any personally identifiable or sensitive information (unless you have expressly provided us that information, e.g. as part of creating an account, placing an order or submitting a contact form)

  • Pass personally identifiable data to third parties

  • Retrieve any personal information about you from your computer

  • Track your use of the Internet on websites that are not our own

All web browsers allow you to switch cookies off by adjusting browser settings to stop them from accepting cookies. Learn how to do this here.

If you prevent us from using cookies, you might be limited in your ability to use our website to place an order. This is because we use cookies to to perform critical functions as part of the shopping process.

By using our website you agree to our use of cookies.

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Disclosure of your Information

We may share your personal information with any member of our group at this time or in the future, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Payment gateways and other payment processors

  • Analytics and search engine providers that assist us in the improvement and optimisation of our site

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into, either with them or with you

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • If Armando's or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of Armando's, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will not knowingly sell or otherwise distribute your personal information to third parties, other than under the scenarios described in this section. That is our promise to you. 

Where we Store your Personal Information

Our store is hosted on WIX. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WIX’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For more insight, you may also want to read WIX’s Privacy Statement.

In order help us meet our contractual obligation to deliver orders to you, your your delivery information may be shared and stored with external courier services and other delivery partners.

For email marketing purposes, we store email addresses and subscription preferences with both WIX and MAIL CHIMP (MAIL CHIMP is our email marketing distribution application).

To enable our operations team to collate orders on a daily basis, send out our own overnight orders to our suppliers, put together delivery routes, and capture internal financial data for our own profitability calculations, we MAY also store your information in a secure database outside of WIX.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

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Data Retention & Storage

We will retain your personal information where we have an ongoing legitimate business need to do so, e.g. while you hold an account with us or to enable us to meet our legal, tax or accounting obligations.

We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

Contacting You

We will contact you via email when you have placed an order with us to confirm your order. We will also notify you via email when your order is out for delivery. In some cases we will outsource the notification to our delivery partners. This can be the courier service we are using to deliver a parcel to you.

We may occasionally need to contact you to enable us to fulfil your order correctly, for example if an item you have ordered is unavailable or if your delivery day needs to be changed. We will normally try to reach you by telephone or email.

We will not send you any marketing messages without your explicit consent. You can choose your marketing preferences on the checkout pages every time you place an order with us. You can also update or change your preferences by contacting our office or unsubscribing from any marketing email directly. We will always honour your updated preferences.

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Payments

Security is important to us and we understand that when making payments online you need to have confidence in the website you are transacting through. We have highly secure facilities and processes to put your mind at ease.

We will never have access to any of your card details. At no time will any card details be stored on our website’s servers. At no time will we ask you to save your credit card details with us.

We process all payments through established online payment gateways that are certified to the highest security standards (PCI Level 1 Service Provider). You can confirm their certification in Visa’s Registry of Service Providers.

Armando's payment pages use industry standard Secure Sockets Layer (SSL), i.e. our payment pages begin with "https" and not "http". SSL does two main things: (1) encrypt data being transmitted and (2) verify that our browser is talking to the right payment gateway servers to minimise middle-man interception risk.

As part of the checkout process we MAY undertake the following checks to prevent fraudulent use of cards:

  1. CVC check (card verification code) - The CVV is a 3 or 4 digit number on either the front or the back of a card This check verifies that the customer has entered the correct code as shown on the card, a good indicator that they have the card physically present in their hands when making the order. Card companies forbid the storage of CVV codes, so if a credit card is stolen online it would not be useable.

  2. Address Verification System (AVS) - AVS compares the numeric portion of the customer’s billing address and post code to the information on file with the card issuer. This check is also a useful indicator for determining whether the payment is being made by the genuine card holder.

  3. Country of card issue - This check looks at the IP address of the computer from where the order was made and compares the country of the buyer’s billing address to the country the buyer placed the order from. This is used as an additional check and there's no fixed rule on rejection/acceptance since an order could be placed from abroad if, for example, a person is travelling.

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Your Rights, Data Access & GDPR

Beginning on 25 May 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”). This section provides information as relates to EU users' rights.

GDPR builds upon existing data protection acts by requiring, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You also have the right to see what is held about you, correct any inaccuracies, and request for your data to be deleted and not processed anymore.

As a Armando's user in the EU, you have the following rights with respect to our handling of your personal information. To exercise these rights, please contact us or make changes directly to your account.

    • Explanation and copies of your data: You have the right to request an explanation of the information that we have about you and how we use that information. You also have the right to receive a copy of the information that we collect about you if collected on the basis of consent or because we require the information to provide the services that you request.

    • Correction: If we have information about you that you believe is inaccurate, you have the right to request correction of your information.

    • Deletion: You have the right to request that your information is deleted permanently as long as there is no legal basis for holding that data for a longer period.

    • Marketing Consent: You have the right to withdraw your marketing consent at any time. You can choose your marketing preferences on the checkout pages every time you place an order with us. You can also update or change your preferences by contacting our office or unsubscribing from any marketing email directly.

    • Objections & Complaints: You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. You also have the right to complain to a data protection supervisory authority about our collection and use of your personal information.

Changes to this Policy

We may occasionally update this policy. If we make significant changes, we will notify you of the changes. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices.

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Armando's Privacy Policy

Armando's User Conditions

 

My Little Italy in the Heart of Chester's Garden Quarter

Last updated: January 2021

Terms of Use and Acceptable Use Policy (“User Conditions”) for Armandosdeli.com (“Our Site”, “Website”)

1. Introduction

Please read these User Conditions before using this Website which is operated by Armando's of 48 Garden Ln, Chester CH1 4EN.

Should you access Our Site, the User Conditions sets out the terms between you and Armando's under which you may access and make use of Our Site. The User Conditions apply to all users of, and visitors to Our Site.

We operate this site for the purpose of promoting and selling the products and services described on Our Site. By using this Website, you signify your acceptance and willingness to comply with these User Conditions in return for which we will provide you with access.

Armando's has registered its food premises with Cheshire West and Chester Council.

If you do not agree to these User Conditions, you must not use Our Site.

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2. Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of Our Site:

  • Our Privacy Policy explains how we collect, share, and use your personal information. You’ll also find information about how you can exercise your privacy rights. By using Our Site, you consent to such processing and you warrant that all data provided by you is accurate.

If you purchase goods from Our Site, our Terms and Conditions will apply to the sales.

3. Changes to these Terms and Our Site

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

We may update Our Site from time to time, and may change the content at any time. However, please note that any of the content on Our Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that Our Site, or any content on it, will be free from errors or omissions.

4. Accessing Our Site

Our Site is made available free of charge. We do not guarantee that Our Site or any content on it will always be available or be uninterrupted. Access to Our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of Our Site without notice. We will not be liable to you if for any reason Our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to Our Site.

You are also responsible for ensuring that all persons who access Our Site through your internet connection are aware of these User Conditions and other applicable terms and conditions, and that they comply with them.

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5. Your Account and Password

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third parties.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these User Conditions.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us using our Contact Form or call us on 07498 073773 .

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6. Copyright and Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights (including, but not limited to, this Website and all materials, text, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names, logos, marks, formats, files, devices and links contained in it or linked to it (together "Content"). The Content is protected by global copyright laws. All such rights are reserved.

Anyone accessing this Website is entitled to view any part of it. However, the Content must not be used nor reproduced (in whole or part) for any other purpose including on or in connection with another website or publication or for direct commercial gain. Furthermore, any links to this Website must be notified to and approved by us before they are created or steps are taken to create the same.

You may print off one copy, and may download extracts, of any page(s) from Our Site for your personal use and you may draw the attention of others within your organisation to content posted on Our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on Our Site must always be acknowledged.

You must not use any part of the Content on Our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of Our Site in breach of these terms of use, your right to use Our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We hereby assert and reserve all our copyright, design right, moral rights, the moral rights of our employees, community design rights and all other rights in law of whatever type anywhere in the world to protect our intellectual property, goodwill and reputation.

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7. No Reliance on Information

The content on Our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Our Site.

8. No Warranty

This Website and its content are provided "as is" excluding warranties of any kind, either express or implied, to the fullest extent permissible under applicable law. We accept no liability for functions contained on the Our Site and make no warranty that the Website will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that Our Site is compatible with your computer equipment or that Our Site or its server is free of errors, viruses, worms or Trojan Horses and we shall not be liable for any damage you may suffer as a result of such destructive features.

9. Limitation of Liability

Nothing in these User Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

You acknowledge that your use of Our Site and its content is at your own risk. We shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise in connection with:

  1. Use of, or inability to use, Our Site; or

  2. Use of or reliance on any content displayed on Our Site.

If you are a business user, please note that in particular, we will not be liable for:

  1. Loss of profits, sales, business, or revenue;

  2. Business interruption;

  3. Loss of anticipated savings;

  4. Loss of business opportunity, goodwill or reputation; or

  5. Any indirect or consequential loss or damage.

If you are not a business user and wish to use Our Site to purchase goods as an individual, please note that we only provide Our Site for domestic and private use. You agree not to use Our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Our Site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on Our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and Conditions.

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10. Uploading Content to Our Site

Whenever you make use of a feature that allows you to upload content to Our Site, or to make contact with other users of Our Site, you must comply with the content standards set out in these User Conditions.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to Our Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to Our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of Our Site.

We have the right to remove any posting you make on Our Site if, in our opinion, your post does not comply with the content standards set out in these User Conditions.

The views expressed by other users on Our Site do not represent our views or values.

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11. Viruses

We do not guarantee that Our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access Our Site. You should use your own virus protection software.

You must not misuse Our Site by knowingly introducing viruses, Trojan Horses, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on which Our Site is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Our Site will cease immediately.

12. Linking to Our Site

You may link to our home page on Our Site, provided you do so in a way that is fair and legal and does not either damage our take advantage of Our Site.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to Our Site in any website that is not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of Our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

The Website in which you are linking must comply in all respects with the content standards set out in these User Conditions.

If you wish to make any use of content on Our Site other than that set out above, please contact us using our Contact Form.

13. Links to Other Websites

Our Site may contain links to other websites. Where Our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and have not reviewed their content in full. We do not endorse or confirm the contents of any such website and accept no liability or responsibility for the contents or the use of such website. Please read the privacy statements upon entry to a linked website, as a matter of practice.

14. Local Laws and Regulations

This Website is not directed at persons in a jurisdiction where for any reason Our Site’s publication or availability is prohibited and any person for whom such a prohibition applies must not access Our Site. Those who access Our Site do so on their own initiative and are responsible for compliance with applicable local laws or regulations.

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15. Prohibited Uses

You may use Our Site only for lawful purposes. You may not use Our Site:

  1. In any way that breaches any applicable local, national or international law or regulations.

  2. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

  3. For the purpose of harming or attempting to harm minors in any way.

  4. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

  5. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

  6. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

  7. To copy, download or frame any part of Our Site.

  8. For the purpose of unauthorised covert or overt linking of any part of Our Site with another or interception of visitors or potential visitors.

  9. To undertake any action which is intended or has the effect of deceiving or misleading us or third parties, whether for gain or otherwise.

You also agree:

  1. Not to reproduce, duplicate copy or re-sell any part of Our Site in contravention of the provisions of our terms of User Conditions, including confidential information or data (being information of a confidential nature the misuse of which will lead to foreseeable damage of our business reputation or goodwill).

  2. Not to access without authority, interfere with, damage or disrupt:

    1. any part of Our Site;

    2. any equipment or network on which Our Site is stored;

    3. any software used in the provision of Our Site; or

    4. any equipment or network or software owned or used by any third party underlying codes.

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16. Suspension and Termination

We will determine, in our discretion, whether there has been a breach of these User Conditions through your use of Our Site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with these User Conditions constitutes a material breach of these User Conditions upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  1. Immediate, temporary or permanent withdrawal of your right to use Our Site.

  2. Immediate, temporary or permanent removal of any posting or material uploaded by you to Our Site.

  3. Issue of a warning to you.

  4. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

  5. Further legal action against you.

  6. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these User Conditions. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

17. Governing Law and Jurisdiction

These User Conditions are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.

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Armando's Returns & Refunds

 

My Little Italy in the Heart of Chester's Garden Quarter

We are committed to 100% Customer Satisfaction.

If for any reason you are not fully satisfied with your purchase/order, our “Good Will Returns Policy” allows you to return your item(s) within 7 days of receipt of your purchase from us, as long as goods returned are still within their use by date and unopened in original packaging. Exclusions to this are perishable goods. However if you are not satisfied with your purchase/order of your perishable goods please email armandos.deli@yahoo.com or call 07498073773 within 24hrs advising of reason. The cost of sending goods back to us will be covered by you.